FAQs

A gift card is a form of payment that can be used to make purchases at JanesTree in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.

You can purchase a gift card the same way you would any other product! Simply visit our Gift Cards page and select your desired gift card balance amount.  If you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code.

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

Yes, THC concentrates are safe! Our concentrates are made with high-quality, hemp-derived cannabinoids and go through a rigorous third-party testing process to ensure they are free of harmful chemicals and pesticides.

The entourage effect is a phenomenon where the therapeutic benefits of multiple cannabinoids are enhanced when consumed together. This synergistic effect allows for a more comprehensive and balanced cannabis experience, as each cannabinoid contributes its unique properties.

Yes, THC concentrates can produce a high. In fact, concentrates are among the strongest types of cannabis products. 

Yes! Every single one of our products is third-party lab tested to ensure safety, accuracy, and purity. You can find lab results under the 'Learn' tab in our menu. 

Blaze Vapor products are manufactured using advanced technology and adhere to strict safety standards.

ELF products are crafted with safety in mind, utilizing modern technology and quality control measures.

Flum products prioritize safety through technological innovation and rigorous production standards.

Frio Bar products are manufactured with safety as a priority, using advanced production techniques.

HQD products are produced following strict safety protocols and incorporating technological advancements.

KadoBar products are manufactured with safety as a priority, using advanced production techniques.

Kros products are produced following strict safety protocols and incorporating technological advancements.

Nuubez products are crafted with safety in mind, utilizing modern technology and quality control measures.

Packspod products prioritize safety through technological innovation and rigorous production standards.

Smok products are manufactured using state-of-the-art technology and adhere to rigorous safety standards.

Tyson 2.0 products prioritize safety through advanced manufacturing techniques and adherence to strict production standards.